Refund policy

All sales at Guapé are final, we do not offer refunds.

International Returns
We currently only accept UK returns & cannot accept international returns (US/CA/EU). Please check sizing carefully before ordering.

UK Returns
Store credit can be issued if customer contacts us & ships item back within 7 days of order being marked as delivered provided the order meets the requirements for a return.
For store credit requests please email info@guapestudio.com. Please be informed that the acceptance of a store credit request is based on our sole discretion.

- Return Shipping for store credit must be tracked & arranged & paid for by customer.

- Returned shoes must be sent back to us in their original condition & packaging, including satin dust bag. (Any signs of wear or damage will lead to store credit being denied & shoes being returned to buyer.)

login to customer account to access store credit here.  https://account.guapestudio.com

 

FAQ

Once an order is placed, it cannot be cancelled, modified, or combined with other orders. Please review your details carefully before completing checkout.

ONCE ORDER IS FULFILLED & PICKED UP BY CARRIER, GUAPÉ IS NO LONGER RESPONSIBLE. WE DO NOT OFFER REFUNDS OR STORE CREDIT ON LOST ITEMS, ITEMS DAMAGED BY CARRIER, ITEMS RETURNED BACK TO US DUE TO UNPAID CUSTOMS/DUTY FEE'S BY CUSTOMER (SHIPPING POLICY), ITEMS RETURNED BACK TO US DUE TO BEING MISSED/NOT COLLECTED BY CUSTOMER.